Frequently Asked Questions

You can check your order status, shipping updates, tracking number, and estimated delivery details through our chat.

Open the chat and select Track My Order. You may be asked to enter your order number and the email address used to place the order so we can look it up.

Once your order has shipped, delivery updates are provided by the shipping carrier.

Yes. Sign in to your Shop account to view your order history.

Yes. Free shipping is available on orders over $100.

No. We do not currently offer international shipping.

Please contact Shop Support as soon as possible at shopsupport@schweigerderm.com.

Include your order number, the email address used to place the order, and the correct shipping address.

We’ll do our best to help, but address changes cannot be guaranteed once an order begins processing or has shipped.

First, please check your mailbox, front desk, mail room, delivery area, and with household members or neighbors.

If you still cannot locate the package, contact Shop Support at shopsupport@schweigerderm.com with your order number and the email address used to place the order so we can review the next steps.

Please contact Shop Support at shopsupport@schweigerderm.com with your order number, the email address used to place the order, and any tracking details you have.

Please contact Shop Support as soon as possible at shopsupport@schweigerderm.com.

Include your order number, the email address used to place the order, and the change or cancellation request.

We’ll confirm whether the order can still be changed or canceled. Changes and cancellations cannot be guaranteed once an order begins processing or has shipped.

Please contact Shop Support at shopsupport@schweigerderm.com with:

• Your order number
• The email address used to place the order
• A brief description of the issue
• Photos of the item and packaging, if the wrong or damaged item was received

Our team will review and assist with next steps.

Please review our full Return Policy for current return eligibility and instructions.

To start a return or exchange request, contact Shop Support at shopsupport@schweigerderm.com with your order number, the email address used to place the order, and the item you would like to return or exchange.

Our team will review your request and provide next steps if the item is eligible.

A promo code may not apply if it is expired, requires a minimum purchase, applies only to certain products, requires you to be logged in, or excludes the items currently in your cart.

Please review the offer details. If you believe the discount should apply, contact Shop Support at shopsupport@schweigerderm.com with:

• The promo code
• Your cart details or order number, if you already placed the order
• The email address associated with your Shop account or order

We do not always have an exact restock date.

If the product page has a restock notification option, sign up there and you’ll be notified when the item is available again.

Please contact Shop Support at shopsupport@schweigerderm.com and we can help confirm current availability or whether there is a recommended alternative.

Product availability varies by location. Please contact your Schweiger Dermatology office directly to confirm whether a specific product is available there.

We can provide general product information to help you understand product features, ingredients, and common uses.

For personalized skincare recommendations, especially if you have a medical skin condition, are using prescription products, or recently had an in-office treatment, please contact your dermatology provider.

Yes. Schweiger Skin products are part of the Schweiger Dermatology skincare line and are selected to support everyday skincare routines with the dermatology expertise patients trust.

For personalized recommendations, please contact your dermatology provider.

For questions related to office visits, appointments, billing, medical care, prescriptions, records, or in-office requests, please contact your Schweiger Dermatology office directly.

You can also call or text 844-DERM-DOC (844-337-6362) for assistance.

For online Shop questions, contact Shop Support at shopsupport@schweigerderm.com.

Please include your order number and the email address used to place the order if your question is about an existing order.