Schweiger Skin
Frequently Asked Questions
We’ve gathered answers to common questions to make it easier to find the information you need.
If you need additional help, email us at shopsupport@schweigerderm.com. We typically respond within 1–2 business days.
About Schweiger Skin
What is Schweiger Skin?
Schweiger Skin is our new skincare line, featuring updated formulas, refreshed packaging, and an elevated skincare experience. Each product is dermatologist-recommended and formulated with gentle, clinical-grade ingredients.
Are Schweiger Skin products prescription products?
No. Schweiger Skin products are nonprescription skincare products. For prescription skincare options or questions, please contact your preferred Schweiger Dermatology office.
Where can I find ingredient lists and usage directions?
Complete ingredient lists and recommended usage directions are available on each product page and on the product packaging.
Is Schweiger Skin available at Schweiger Dermatology offices?
Yes. Availability may vary by location. Please contact your preferred Schweiger Dermatology office to confirm which Schweiger Skin products are currently available.
Product Transition
Why am I seeing two skincare lines on the website?
During the transition to Schweiger Skin, products from our previous skincare line will remain available alongside the new collection while supplies last.
Is the previous skincare line being discontinued?
Yes. Products from our previous skincare line will remain available online while supplies last. Inventory varies by product, so some items may sell out sooner than others.
Will product names or packaging be different?
Yes. Schweiger Skin products feature new branding, packaging, and product names. We recommend reviewing the product description, ingredients, size, and directions to make sure you’re selecting the right product.
How can I find the Schweiger Skin replacement for my current product?
Schweiger Skin product pages will note the recommended replacement from our previous skincare line, where applicable. For additional guidance, contact our customer care team or speak with a provider at your preferred Schweiger Dermatology office.
Pricing & Promotions
Will Schweiger Skin products have the same prices?
Prices may vary from our previous skincare line based on the product, size, and formulation. The current price for each Schweiger Skin product will always be displayed on its product page.
Will discounts and promotional offers apply to both collections?
Promotional offers may not apply to all products or both collections. Please review the terms of each offer and confirm any applicable discounts in your cart before completing your purchase.
Can I use eGift Cards for Schweiger Skin products?
Yes. Eligible eGift Cards can be used toward Schweiger Skin purchases. Any applicable exclusions will be displayed at checkout.
Orders & Shipping
Could my order include products from both collections?
Yes. If your order contains products from both collections, they will ship separately. You’ll receive tracking information for each shipment.
Subscriptions
What happens to recurring orders or subscriptions for products from the previous skincare line?
Customers with recurring orders for products from our previous skincare line should review and update their subscription settings during the transition. To help avoid interruptions to your skincare routine, replace any discontinued product with its recommended Schweiger Skin alternative.
Returns & Exchanges
Can I return or exchange products from either collection?
Products from our previous skincare line are final sale and cannot be returned or exchanged. Schweiger Skin returns and exchanges are subject to our Online Shop return policy. Please review the policy for complete details. https://shop.schweigerderm.com/pages/return-policy
More FAQs
Orders & Tracking
How can I track my order or check my order status?
You can check your order status, shipping updates, tracking number, and estimated delivery details through our chat.
Open the chat and select Track My Order. You may be asked to enter your order number and the email address used to place the order so we can look it up.
Once your order has shipped, delivery updates are provided by the shipping carrier.
Can I view my past orders?
Yes. Sign in to your Shop account to view your order history.
Shipping & Delivery
Do you offer free shipping?
Yes. Free shipping is available on orders over $100.
Do you ship internationally?
No. We do not currently offer international shipping.
Can I change my shipping address after placing an order?
Please contact Shop Support as soon as possible at shopsupport@schweigerderm.com.
Include your order number, the email address used to place the order, and the correct shipping address.
We’ll do our best to help, but address changes cannot be guaranteed once an order begins processing or has shipped.
My tracking says delivered, but I don’t have my package. What should I do?
First, please check your mailbox, front desk, mail room, delivery area, and with household members or neighbors.
If you still cannot locate the package, contact Shop Support at shopsupport@schweigerderm.com with your order number and the email address used to place the order so we can review the next steps.
What should I do if my package may be lost?
Please contact Shop Support at shopsupport@schweigerderm.com with your order number, the email address used to place the order, and any tracking details you have.
Order Changes & Issues
Can I change or cancel my order after placing it?
Please contact Shop Support as soon as possible at shopsupport@schweigerderm.com.
Include your order number, the email address used to place the order, and the change or cancellation request.
We’ll confirm whether the order can still be changed or canceled. Changes and cancellations cannot be guaranteed once an order begins processing or has shipped.
What should I do if my order is wrong, missing, or damaged?
Please contact Shop Support at shopsupport@schweigerderm.com with:
- Your order number
- The email address used to place the order
- A brief description of the issue
- Photos of the item and packaging, if the wrong or damaged item was received
Our team will review and assist with next steps.
Returns & Promotions
What is your return policy and how do I start a return?
Please review our full Return Policy for current return eligibility and instructions.
To start a return or exchange request, contact Shop Support at shopsupport@schweigerderm.com with your order number, the email address used to place the order, and the item you would like to return or exchange.
Our team will review your request and provide next steps if the item is eligible.
Why isn’t my promo code or discount applying?
A promo code may not apply if it is expired, requires a minimum purchase, applies only to certain products, requires you to be logged in, or excludes the items currently in your cart.
Please review the offer details. If you believe the discount should apply, contact Shop Support at shopsupport@schweigerderm.com with:
- The promo code
- Your cart details or order number, if you already placed the order
- The email address associated with your Shop account or order
Products & Availability
When will a product be back in stock?
We do not always have an exact restock date.
If the product page has a restock notification option, sign up there and you’ll be notified when the item is available again.
Is this product discontinued?
Please contact Shop Support at shopsupport@schweigerderm.com and we can help confirm current availability or whether there is a recommended alternative.
Can I buy Schweiger Skin products at my Schweiger Dermatology office?
Product availability varies by location. Please contact your Schweiger Dermatology office directly to confirm whether a specific product is available there.
Product Guidance
Which product should I use?
We can provide general product information to help you understand product features, ingredients, and common uses.
For personalized skincare recommendations, especially if you have a medical skin condition, are using prescription products, or recently had an in-office treatment, please contact your dermatology provider.
Are Schweiger Skin products backed by dermatology expertise?
Yes. Schweiger Skin products are part of the Schweiger Dermatology skincare line and are selected to support everyday skincare routines with the dermatology expertise patients trust.
For personalized recommendations, please contact your dermatology provider.
Office Visits & Support
Who should I contact for office visits, appointments, billing, medical questions, or in-office requests?
For questions related to office visits, appointments, billing, medical care, prescriptions, records, or in-office requests, please contact your Schweiger Dermatology office directly.
You can also call or text 844-DERM-DOC (844-337-6362) for assistance.
How can I contact Shop Support?
For online Shop questions, contact Shop Support at shopsupport@schweigerderm.com.
Please include your order number and the email address used to place the order if your question is about an existing order.
